Customer Agreement

Customer Agreement

In addition to the General Terms and Conditions of Iylus Private Limited, the following special Conditions of Purchase for Machinery, Equipment and Software apply. In the case of any conflict with the General Terms and Conditions of Business, then these Conditions of Purchase for Machinery and Equipment shall take precedence:

[1.] Delivery:

[1.1.] Iylus shall deliver a complete equipment that includes all items that are necessary for ensuring satisfactory operation while maintaining the warranted characteristics

[1.2.] Transfer of risk shall occur on the day of acceptance. Iylus shall conclude an insurance policy at his own cost covering possible adverse events (e.g. fire, etc.) that could occur following delivery, but prior to acceptance.

[2.] Delivery Date:

[2.1.] Once an order is made it takes at least 5-6 working days to deliver the product.

[3.] Installation and Trial Period:

[3.1.] The installation and commissioning shall be performed according to the defined schedule if demanded by the purchaser.

[3.2.] Iylus shall take appropriate consideration of the purchaser's operational interests during the installation, commissioning and take into account that a partial or total cessation of the purchaser's operational activities cannot be demanded. Iylus shall not disrupt or impede the normal operations of the purchaser more than absolutely necessary.

[3.3.] The commissioning of the equipment shall be performed following completion of the required installation work. This shall cover the functional testing of the entire system, as well as its constituent parts and sub-groups. Following completion of the commissioning activities the equipment shall be in an operational state and ready to start the trial period of 14 days. 

[3.4.] The production performance of the equipment must achieve at least 95 % of the average monthly production performance as specified in the specification, and this also applies analogously to the trial operation.

[4.] Refund and Acceptance Report:

[4.1.] The equipment acceptance activities shall begin upon completion of the agreed trial period of 14 days. .

[4.2.] As soon as Iylus has provided evidence demonstrating that the agreed performance criteria have been achieved, then this shall be recorded in an Acceptance Report and the Acceptance confirmed. However, should it become clear during the acceptance activities that the equipment was not produced according to the contract, then Iylus must perform a repeat of the acceptance testing within a reasonable time. The associated costs shall be borne by Iylus.

[4.3.] The production performance of the equipment must achieve at least 95% of the average monthly production performance as specified in the specification. Should this not be achieved during the trial operation, then the purchaser is entitled to refuse the acceptance of the equipment and ask for a refund.

[5.] Training:

Iylus shall provide qualified technical staff at the site where the equipment is installed if demanded by the purchaser to provide both technical assistance and instruction to the purchaser's personnel on the use of the equipment. This user-training shall be provided with a charge to the purchaser.

[6.] Warranty:

[6.1.] Iylus guarantees that all items supplied by him and all the services provided are technically state of the art and that they meet the relevant legal provisions, as well as the rules and regulations of the respective authorities and professional interest groups.

[6.2.] The warranty period is 12 months.This also applies to spare parts.

[7.] Service:

Iylus undertakes to provide Virtual Customer Service from Monday to Sunday within 24 hours of being requested by the purchaser. Remote maintenance shall be provided in the time frame from 6 to 72 hours, but that will be from Monday to Friday. .

[8.] Availability of Spare Parts:

The availability of spare parts is guaranteed for a period of 1 year counted from the date of installation. Spare parts in warranty shall be delivered within 5-6 working days on order placement by the purchaser.

[9.] Rights to Use Software Programs and Mobile Apps:

Concerning deliverable software programs and related documentation, Iylus grants the purchaser a non-exclusive and non-transferable right to use these in connection with those products for which the program and documentation are delivered according to contract. All other rights to these software programs, mobile apps, and documentation, including making copies and subsequent amendments shall remain with Iylus. 

[10.] Payment Conditions:

Iylus's invoices are due as follows:

100% advance payment while offering a 14 day full return policy.

[11.] Non-disclosure and Confidentiality Agreement

[11.1.] Iylus warrants to observe confidentiality towards third parties concerning all aspects of the contract terms and/or any additional agreements made between the contracting parties, both during the period of the contractual relationship and following its termination.

[11.2.] The confidentiality obligation shall not apply in the event that:

[11.2.1.] an information was already generally available in the public domain, without such notification resulting from an indiscretion of Iylus, or

[11.2.2.] the information had already been given earlier to a third party before an obligation of confidentiality was known;

[11.2.3.] unless a legal duty of disclosure applies.

[11.3.] Iylus undertakes to treat the contract concluded with the purchaser, its facilities and all documents which have been or will be issued in a confidential manner and to ensure that its employees also fulfill this confidentiality obligation. Iylus shall not pass any technical and commercial information to third parties, which he has obtained in cooperation with the purchaser.



In addition to the General Privacy Policy of Iylus Private Limited, the following special Conditions of Privacy Policy apply. 

[1.] Privacy statement

We exclusively process your personal data in compliance with the provisions of the General Data Protection Regulation as well as the Data Protection Act. Below, we will inform you of the nature, scope and purpose of data collection and use thereof:

 [2.] Collection and processing of data

We process the personal data that you provide to us in connection with a request or order. The data is processed in order to process your request or your order.

4.] Use, sharing and deletion of personal data

We may use the information that we collect about you to accomplish any of the following: 

(1) To provide you with information, services, or process transactions that you have requested or agreed to receive, including sending electronic newsletters, or providing you with special offers or promotional materials on behalf of the Company or third parties. 

(2) To enable you to participate in a variety of the features on the Sites and mobile applications. 

(3) To process your registration with the Sites and mobile applications, including verifying that your email address is active and valid. 

(4) To improve and customize your experience when you contact the Sites and mobile applications.

(5) To contact you regarding your use of the Sites and mobile applications and, in our discretion, changes to the Sites and mobile applications or the policies that apply to both.

(6) To display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 

(7) Comply with court orders, valid subpoenas, and/or other applicable laws and regulations for our business purposes; and for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

(8) We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Sites, and others. We may also use scoring methods to assess and manage credit risks. If you provide comments or commentary or other materials to the Sites or mobile applications, we may use these comments and materials as provided (or in a reasonably similar manner), which may include your full name and other information as further set forth in the TOU.

[5.] Your rights as a data subject

You have the right to revoke, at any time, any consent to the processing of your personal data. The lawfulness of the processing of your personal data up to revocation will not, however, be affected by the revocation.

Furthermore, you have the right, at any time, of access, rectification, erasure and restriction of processing and data transfer of your personal information by the controller. Please get in touch with
Iylus Support Center at

Furthermore, you have the right to object to the processing of your personal data; in this case, your personal data will no longer be processed.