Troubleshooting/FAQs
After how many times putting the wrong key to my door lock will trigger an alarm?
If you enter a false key 5 times straight, an alarm will be triggered.
Will the information gathered by Iylus is safe or do Iylus share it for their own gains?
Your personal information is safe with Iylus and no one from outside can access it neither do we ever share it for our personal gains.
Can we access our devices from anywhere in the world?
Yes, you can access devices from any where in the world using an Iylus app.
What is the main purpose of Iylus app?
Iylus app provides you a platform to stay connected with Iylus devices, i.e. Indoor camera, Outdoor camera, Video door bell and Door lock.
Are smart locks safer than key locks?
Yes, smart locks are way safer then key locks as they help users stay and alert you from theft at all times.
How do I put a fingerprint on a door lock?
Place your finger at the top of the door lock handle where green light is flashing to unlock or lock Iylus smart doorlock.
How can I connect my security cameras to my phone?
Open the Iylus app. Register your user account. Add Smart Cameras. Your Iylus smart cameras are now connected to your phone. Please review the Device Manual for detail information.
Do I need WiFi for outdoor security cameras?
Yes, you need to have a WiFi connection to view outdoor security cameras for live streaming, pictures and video recording.
Can I view my smart video doorbell on my TV?
No, you can not live stream or view your smart video doorbell recordings on Smart TV.
Do I need an internet connection to keep eye on the alerts?
Yes, you need to have constant internet connection to stay up to date with Iylus app alerts.
What is Premium Protection?
24/7 Premium Protection is a Help Centre that let Iylus users stay safe with their round the clock monitoring service.
Can I use an indoor motion camera if I have pets?
Yes, you can use an indoor camera if you have pets since Iylus cameras only detect human bodies.
What triggers an indoor motion camera?
Iylus device triggers are based on: Motion detection Human body filtering
What is an indoor motion camera?
Indoor motion camera is used to provide you live pictures from inside of the premises and keep you secured. Using indoor cameras you can record live picture and see recorded videos using Iylus app.
Does the monitoring agent have access to view my house with the help of an Indoor camera?
No, monitoring agents don’t have access to view live pictures from your Iylus cameras.
In case I don’t have an internet connection will the camera record continuously?
Yes, since the cameras have local storage with memory cards it will record without internet connection and will upload the video on your app when the internet is restored.
Does the outdoor camera work without electricity?
No, Iylus outdoor camera can not work without electricity and WiFi connection.
Can I rotate the camera from my mobile?
Yes, you can rotate the Indoor camera with the help of Iylus app.
Does the cameras have night vision?
Yes, cameras support night vision.
If someone interferes with my door lock then will I get a notification from Iylus?
Yes, you will get a notification Alarm after five wrong login attempts.
Do you have a choice of where the video is recorded?
No, there is no choice of storing data elsewhere other than SD cards.
Can I use SD card to store footage?
Yes, SD cards are used to store footage.
What storage options are available?
SD cards.
Where is my data stored and how is it secured?
Your data is stored in SD cards and data is encrypted to keep it secured.
What is the best position for the Smart Indoor Camera?
We recommend you to mount the camera at an angle which covers maximum range.
Can a smart lock be hacked?
No, Iylus provides fully secure devices which cannot be hacked.
Does smart lock work without WiFi?
Yes it does. But you will not be able to control or access it through your Iylus App.
Can I install the smart video doorbell myself without needing premium protection?
Yes, you can install it by following the manual inside the device packaging. Tho we highly recommend using premium protection to stay secured 24/7.
Can I view live and record videos remotely?
Yes, you can view live videos and the recorded videos remotely.
How do I reset my smart door lock?
Remove the batteries from the rear cover of the door lock. Press and hold the reset button until you hear a voice prompt.
How do I set my pin code on the smart door lock?
Touch the front panel of door lock then press * and #. Enter admin password then press 1 to enter admin settings. Press 1 to set your admin password. To set the pin code, enter 2 for user setting and then press 1 to set up user pin code on the ...
How to install my smart door lock?
Kindly use the manual given inside the packaging of the door lock and follow the steps to install the door lock. We recommend professional installation services.
Is the camera’s memory storage upgradable?
No, memory storage is not upgradeable.
Can I use my cell phone to monitor my camera in real-time?
Yes, using Iylus mobile app you can monitor Iylus camera live pictures in real time.
How does the Smart Video Doorbell connect to the internet?
Open the Iylus app. Register an account and add a video doorbell. Video doorbell is now connected to the internet and live video from the doorbell can be viewed from anywhere around the world.
Does the Smart Video Doorbell film even at night?
Yes, the doorbell supports night vision and can film at night.
How far away can the Smart Video Doorbell detect people?
Smart video doorbell can detect people at a distance of 5m.
Does the video doorbell save my videos and photos so I can view them later?
Yes, doorbell allows you to save videos to view later.
What is the range of Iylus Indoor, Outdoor and Video Doorbell Motion Sensor?
The range of iylus devices is as follows: Indoor camera: 10m Outdoor camera: 15m Door bell: 5m
How can I access the captured photos and videos?
You can access captured photos in Iylus app ‘Timeline’ feature and for videos you have to go to device settings and check ‘Playback’.
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